Service tenet

Reliability -- Ochan provides reliable full service for you.

Responsibility -- Ochan has the characteristic of energy saving,high efficiency and stability.We have the responsibility to provide a more optimized biomass molding fuel production line and energy saving technology application solutions, as well as the correct installation, commissioning, maintenance and technical support services.Ochan equipment files in a detailed record of the basic information of each device, and various problems encountered in the use of the process, which ensures that Ochan will be more effective in the production process to improve the possible problems

Speciality -- Ochan provides services that are completed in a continuous cycle, from product solutions, shipping, installation, commissioning, maintenance.In this process, our service team will be the most efficient way to provide you with professional technical support.

Efficiency -- Monthly, quarterly, and annual Ochan trained professional engineers are following up to provide you with professional technical support and information.After getting the service information, we will be in the first time to communicate with you and arrive at the scene to provide service in consultation time.

Service Items

       Ochan service team will provide a higher capacity, lower energy consumption, more simple operation, maintenance of more convenient biomass pellet/briquette production line and energy saving technology application solutions for you,which can be 24 hours of continuous and stable operation.

     OCHAN service team will be in accordance with the contract requirements of the product to provide efficient installation, commissioning services, only the correct installation and commissioning to ensure the longest use of the product cycle and the best use effect.

    After getting the service information,professional technical service engineer provide technical support for you within 7*24 hours by the telephone or the network .To determine the need for on-site service, professional service engineers will work with you to determine the time to reach the scene to provide technical support.Our engineers also can provide you with on-site training.

      Monthly, quarterly, and annual Ochan trained professional engineers are following up to provide you with professional technical support and information.After getting the service information, we will be in the first time to communicate with you and arrive at the scene to provide service in consultation time.